Help & FAQ – Matchely
1. How long does shipping take?
Orders are processed within 1–3 business days. Delivery usually takes:
- USA: 5–12 business days
- International: 7–20 business days
2. Do you offer free shipping?
Yes, we offer free standard shipping on all orders.
3. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Please allow 2–5 days for tracking updates to appear.
4. What if my order is delayed?
Shipping times are estimates and may vary due to high demand, carrier delays, or customs. If your order is significantly delayed, contact us and we will help you.
5. Can I return my item?
Yes, we accept returns within 30 days of delivery. Items must be unused and in original packaging. Please check our Return & Refund Policy for full details.
6. What if I receive a damaged or wrong item?
If your item arrives damaged or incorrect, contact us within 7 days with photos, and we will resolve the issue quickly.
7. Can I cancel or change my order?
You can cancel or modify your order within 12 hours of placing it. After that, it may already be processed.
8. What payment methods do you accept?
We accept major credit/debit cards and secure online payment methods.
9. Is my payment information safe?
Yes, all payments are processed securely using encrypted systems. Your information is protected.
10. How can I contact you?
You can reach our support team anytime at: support@matchely.com